Customer service and sales skills

  • Good relations and practices in customer service
  • Building relations with the customer during telephone service
  • Effective sales and sales negotiations
  • Advanced sales techniques
  • Customer service in large area stores in practice
  • Audio and video in customer service – new media
  • Video technology in customer service
  • Working with clients in the following industries:
    • financial
    • clothing
    • sports
    • pharmaceutical
  • Professional customer service techniques in industries:
    • financial
    • clothing
    • sports
    • pharmaceutical
  • Sales by satisfying the needs
  • Sales by constructing solutions
  • B2B sales
  • Effective Sales Academy: Sales techniques, Sale presentation, Negotiation and price defence techniques
  • Sales techniques and self-presentation
  • How to win the competition
  • Modern sale
  • Offensive sales techniques

Managerial skills

  • Managerial coaching
  • Change management
  • Conducting meetings and giving individual feedback workshop
  • Team management:
    • motivating
    • management by objectives
    • management by relations
    • conflict management
    • distributed team management
  • Evaluation talks
  • Managerial communication
  • Difficult situations and conversations with employees
  • Building the managerial authority
  • Employees motivation
  • Delegation of tasks
  • Situational Team Management
  • Project Management and Communication in the project
  • Communication, Integration, Cooperation – development workshop for the team
  • Effective meetings conducting
  • Competence profile for mentor and coach

Strategic planning

  • Mission and vision of the company
  • Management by values
  • Time management

Personal skills

  • The art of presentation and public speaking – how to do it effectively?
  • Strategy of personal development and career planning
  • Self-management in time
  • Self-management in change
  • Trainer in action – trainer workshop


  • Managerial communication
  • Communication in crisis situations
  • Feedback
  • PR and Marketing information
  • Communication without violence
  • Diction and voice for call center employees and employees of the sales force

“To find a mountain pat hall by oneself gives a greater feeling of strength than to take a path that is shown.“ – Karen Horney

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